Resume
Experience
TDCX
7.2022 - Current
​META MARKETING EXPERT
Bangkok, Bangkok City, Thailand
- Manage the book of 150 accounts of advertisers in the Vietnam market monthly, with total portfolio revenue ranging from 1.5 to 2 million USD.
- Reach out to clients and establish solid relationships, achieving a monthly customer outreach metric of 120–130 percent.
- Identify opportunities and provide consultancy services to advertisers in order to improve ad performance and maximize their returns, resulting in a wider conversion funnel, a 20% reduction in cost per conversion, and a 40–50% increase in ad spend.
Provide clients with insights, tailored solutions, and Facebook products based on historical performance data, seasonality, and the needs of their business.
- Create and manage all aspects of an advertiser's campaign to ensure that the advertiser's goals are met.
- Add value to the business by taking ownership of different requests from advertisers.
- From the first month of the program, meet and exceed all sales KPIs.
- The team's go-to person for subject matter questions and team operational issues
Yersin University of Da Lat, Vietnam
10.2021 - 7.2022
INSTRUCTOR
Da Lat City, Vietnam
- Instruct subjects as Introduction to Communication, Research in Communication, Basic Graphic Design, Psychology of Media.
- Academic advisor for Students.
- Academic Researcher. Published Paper in the 7th RSU International Conference in Thailand entitled “How do the influencing factors of Key Opinion Leaders (KOLs) on social networks affect Vietnamese Consumers' Purchase Intention?” (2022)
- Organize events at faculty level.
- Editor for Faculty Fanpage and University Website.
Happio Digital Agency
2.2021 - Current
​FREELANCER
​Bangkok, Thailand
Project: Kubota Engine Vietnam, Jorakay Vietnam​
- Support and consult customers about service and product information via Fanpage.
- Handle customers’ complaints and feedback on Facebook.
- Receive and record information about customers’ demands, and send it to the sales department.
- Manage Fanpages (moderate content, handle mistakes).
My own Youtube Channel: Nis’s Journey
1.2020 - Current
CONTENT CREATOR
Content: Thailand and study in Thailand, Knowledge about communication.
- Film and Edit videos.
- Handle copyright issues (if any).
EQ Technology & Communication Development JSC
5.2018 - 5.2021
MARKETING EXECUTIVE & CUSTOMER CONSULTANT
Ho Chi Minh City, Vietnam
- Support customers via email, social media (Facebook, Zalo).
- Consult customers about Digital Marketing courses offered by EQVN (Facebook, Google Ads, Google SEO).- Handle customers’ complaints, feedback.
- Receive information about customers’ demands.
- Read weekly and monthly reports from Facebook Ads and Google Ads to find out customer insights and their behavior to optimize Ads.
- Make communication plans for training programs offered by EQVN and their clients who book Digital Marketing services.
- Write posts to promote training programs on fanpage, websites, blogs.
- Manage Fanpages (moderate content and correct mistakes).
- Setup Facebook Ads and Google Ads.
Education
Bangkok University International, Pathum Thani, Thailand
2019 - 2021
Master’s Degree
Major: Communication Arts in Global Communication
GPA: 3.84/4
Published Paper in the 7th RSU International Conference in Thailand entitled "The influence of Google Score Ratings and Reviews on Vietnamese Consumers’ Online Hotel Booking Decision: A Case Study of Five-Star Hotels in Vietnam" (2021)
University of Finance and Marketing, ​Ho Chi Minh City, Vietnam
2014 - 2018
Bachelor's Degree
Major: Marketing Communication
Professional skillset
Entrepreneurial Mindset
IMC Planning
Digital Analytics
Teamwork & Collaboration
​Adobe softwares
MOS
Languages
Vietnamese (native)
English